The Hen House 2137 80th Street Monmouth, IL 61462 309-734-7995 OR 309-221-9322.
- PAYMENTS - Visa, MC, and debit card payments accepted thru Paypal, by phone or mail. Personal Check orders are also accepted and will be shipped within 7-10 days, to allow time for the check to clear the bank.
- SHIPPING - We currently ship via UPS ground, but will also ship USPS if it is more economical, especially if the order is lightweight. Most items are shipped in 4 - 5 business days. I will notify you if there are items temporarily out of stock and on backorder. Lightweight items such as incense, light bulbs, and such will probably ship at a much lower rate than indicated on the shipping amount. If the actual shipping amount is lower than UPS calculates, we will refund the difference. And please supply a physical address - NO P.O. Boxes!!
- RETURNS - If you are not satisfied with your products, you may return them within 15 days to The Hen House for an exchange or refund. We will not accept returns on the jar candles if they have been burned. Freight charges are not refundable, as well as return shipping will not be reimbursed. All returns must be in original packaging to be returned. And candles must not be burned.